Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the standard shipping timeframe for furniture?
Standard shipping typically takes 5-7 business days for in-stock items. Larger furniture pieces requiring freight delivery may take 2-3 weeks depending on your location.
Do you offer white-glove delivery and assembly?
Yes, we offer white-glove delivery for an additional fee. This includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made or upholstered furniture is final sale and cannot be returned.
Are your wood products sustainably sourced?
Absolutely. We partner with FSC-certified suppliers to ensure our timber is harvested responsibly, prioritizing both environmental health and long-lasting product quality.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also monitor your delivery status through the 'Order History' section of your Yale Home account.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you budget for larger home investments.